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职场微笑副作用

2011-05-04 16:40

     导语:职场中你应该如何处世,永远保持智慧谦和的微笑,貌似并非必胜法宝!外语教育网倾心指点,职场微笑副作用!

    Requiring employees to smile at customers may backfire because US researchers say fake smiling worsens mood and affects productivity.  【外语教育%网xyft722.com

10彩票开户    YAOQIUYUANGONGWEIXIAOFUWUKENENGSHIDEQIFAN,YINWEIMEIGUOYANJIUZHECHENGQIANGYANHUANXIAOHUIJINYIBUPOHUAIYUANGONGXINQING,CONGERYINGXIANGGONGZUO。

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    Brent Scott, assistant professor of management at Michigan State University, and former MSU doctoral student Christopher Barnes, studied a group of city bus drivers during a two-week period. They examined the effects of fake smiling and deep acting, or cultivating positive emotions by recalling pleasant memories.

10彩票开户    MIXIEGENDAXUEDEGUANLIXUEFUJIAOSHOUBULUNTE。SIKETEHEQIANMINGNISUDADAXUEBOSHISHENGKELISITUOFU。BAENSIDUIYIZUCHENGSHIGONGJIAOSIJIJINXINGLEWEIQILIANGZHOUDEYANJIU,YIJIANYANQIANGYANHUANXIAO,ZHENCHENGWEIXIAO,HEHUIYIKUAILEWANGXI、PEIYANGJIJIQINGXUZHEIJIZHONGQINGXUCHULIFANGSHIDEXIAOGUO。

10彩票开户    "Employers may think that simply getting their employees to smile is good for the organization, but that's not necessarily the case," Scott says in a statement. "Smiling for the sake of smiling can lead to emotional exhaustion and withdrawal, and that's bad for the organization."

10彩票开户    The researchers found the findings were stronger for the female bus drivers.

    SIKETEZAIYIFENSHENGMINGZHONGCHENG:“GUZHUWANGWANGYIWEIRANGYUANGONGWEIXIAODUIZUZHIDAYOUBIYI,SHISHIQUEBINGFEIRUCI。WEIWEIXIAOERWEIXIAOZHINENGRANGRENPIBEI、GUPI,YUZUZHIBINGWUYICHU。”YANJIUZHEFAXIANYOUQISHIYONGYUNVXINGGONGJIAOSIJI。

    "Women were harmed more by surface acting, meaning their mood worsened even more than the men and they withdrew more from work," Scott says. "But they were helped more by deep acting, meaning their mood improved more and they withdrew less."

    SIKETESHUO:“BIAOMIANWENZHANGRANGNVXINGGENGSHOUSHANGHAI,XINQINGDESHOUYINGXIANGCHENGDUBINANXINGGENGSHEN,ERQIEGENGDAIGONG。DANSHIXUEXIZHENCHENGDEWEIXIAO,TAMENDEQINGXUHUIFUBINANXINGGENGHAO,YENENGGENGJIJIGONGZUO。”

    Deep acting may help improve mood in the short-term, but Scott says it has been suggested that if people do this over a long period they start to feel inauthentic.

    RANERZHENCHENGWEIXIAOZAIDUANQIKENENGGAISHANQINGXU,DANSIKETESHUORUOZHANGQIRUCIZEKENENGKAISHIZIWOHUAIYIXIAORONGDEZHENSHIXING。

    The findings are published in the Academy of Management Journal.

10彩票开户    Requiring employees to smile at customers may backfire because US researchers say fake smiling worsens mood and affects productivity.

    YAOQIUYUANGONGWEIXIAOFUWUKENENGSHIDEQIFAN,YINWEIMEIGUOYANJIUZHECHENGQIANGYANHUANXIAOHUIJINYIBUPOHUAIYUANGONGXINQING,CONGERYINGXIANGGONGZUO。

10彩票开户    Brent Scott, assistant professor of management at Michigan State University, and former MSU doctoral student Christopher Barnes, studied a group of city bus drivers during a two-week period. They examined the effects of fake smiling and deep acting, or cultivating positive emotions by recalling pleasant memories.

10彩票开户    MIXIEGENDAXUEDEGUANLIXUEFUJIAOSHOUBULUNTE。SIKETEHEQIANMINGNISUDADAXUEBOSHISHENGKELISITUOFU。BAENSIDUIYIZUCHENGSHIGONGJIAOSIJIJINXINGLEWEIQILIANGZHOUDEYANJIU,YIJIANYANQIANGYANHUANXIAO,ZHENCHENGWEIXIAO,HEHUIYIKUAILEWANGXI、PEIYANGJIJIQINGXUZHEIJIZHONGQINGXUCHULIFANGSHIDEXIAOGUO。

    "Employers may think that simply getting their employees to smile is good for the organization, but that's not necessarily the case," Scott says in a statement. "Smiling for the sake of smiling can lead to emotional exhaustion and withdrawal, and that's bad for the organization."

    The researchers found the findings were stronger for the female bus drivers.

10彩票开户    SIKETEZAIYIFENSHENGMINGZHONGCHENG:“GUZHUWANGWANGYIWEIRANGYUANGONGWEIXIAODUIZUZHIDAYOUBIYI,SHISHIQUEBINGFEIRUCI。WEIWEIXIAOERWEIXIAOZHINENGRANGRENPIBEI、GUPI,YUZUZHIBINGWUYICHU。”YANJIUZHEFAXIANYOUQISHIYONGYUNVXINGGONGJIAOSIJI。

    "Women were harmed more by surface acting, meaning their mood worsened even more than the men and they withdrew more from work," Scott says. "But they were helped more by deep acting, meaning their mood improved more and they withdrew less."

    SIKETESHUO:“BIAOMIANWENZHANGRANGNVXINGGENGSHOUSHANGHAI,XINQINGDESHOUYINGXIANGCHENGDUBINANXINGGENGSHEN,ERQIEGENGDAIGONG。DANSHIXUEXIZHENCHENGDEWEIXIAO,TAMENDEQINGXUHUIFUBINANXINGGENGHAO,YENENGGENGJIJIGONGZUO。”

    Deep acting may help improve mood in the short-term, but Scott says it has been suggested that if people do this over a long period they start to feel inauthentic.

10彩票开户    RANERZHENCHENGWEIXIAOZAIDUANQIKENENGGAISHANQINGXU,DANSIKETESHUORUOZHANGQIRUCIZEKENENGKAISHIZIWOHUAIYIXIAORONGDEZHENSHIXING。

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